Refund policy

Our 30-Day Satisfaction Guarantee

At OVESSORA, we want you to love every piece you bring into your home. If something isn't right, we'll make it right.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery at ovessora@gmail.com with your order number and a photo of the item and packaging. We will send you a free replacement or a full refund, at your choice. In most cases you will not need to send the item back.

Changed your mind?

You can return most items within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging.

- Email us at ovessora@gmail.com before sending anything back. We'll reply with your return instructions and return address. Items sent back without contacting us first cannot be accepted.

- Return shipping costs for change-of-mind returns are paid by the customer. We recommend a trackable shipping service.

Customers in the United Kingdom

You have the legal right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day return window includes and extends this right. Nothing in this policy affects your statutory rights.

Order cancellations

You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number.

Refunds

Once we receive and inspect your return (or approve your claim for a damaged item), we will issue your refund to your original payment method within 14 days. Depending on your bank, it may take 5 to 10 business days to appear.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Need help? Contact us at ovessora@gmail.com. We reply within 24 to 48 hours.